Return and Refund Policy

At Enna, we want you to be completely satisfied with your new hat. If, for any reason, the product does not meet your expectations, we have created a simple and transparent return and refund policy, always prioritizing integrity and mutual trust.

1. Return Period

You have 15 consecutive days, starting from the date you receive your order, to request a return and refund.

2. Product Conditions

For the refund to be accepted and processed, the item must be returned in perfect condition. The product must:

• Be completely intact: with no signs of use, washing, stains, or odors.
• Be in its original packaging: it must be placed in the original protective box to ensure that the hat does not become deformed or damaged during return shipping.
• Have all tags attached: all original brand tags must remain properly attached.

Note: We reserve the right to refuse a return and refund if the item shows signs of use or damage.

3. How to Request a Return

1. Send an email to [enna.design1@gmail.com] with your order number.
2. Our team will reply with the shipping instructions and the address where you should send the item.
3. Carefully place the hat in its original box so that it is transported safely.

4. Refund Processing

Once the package reaches us, we will carry out a quality inspection to ensure that the product is intact. Once approved, the full refund for the item will be processed within [15] days, using the same payment method used for the purchase (MB WAY, Multibanco, Credit Card, etc.).

5. Shipping Costs

Shipping costs associated with returning the product due to a change of mind or size are the customer's responsibility. In the case of a manufacturing defect, Enna will cover the full cost of the return.