Terms of service

Terms and Conditions of Service

Welcome to Enna. By browsing our website or purchasing our hats, you agree to comply with and be bound by the following Terms and Conditions of Service. We recommend that you read them carefully.

1. General Conditions

This website is intended for the retail sale of Enna hats. Users agree to use the platform in good faith and in accordance with the law. We reserve the right to refuse service or cancel orders if fraudulent or improper behavior is detected.

2. Products, Prices and Stock

Images: We make every effort to ensure that the photographs accurately represent our hats. However, slight color variations may occur due to individual screen settings.
Prices: All prices displayed include VAT at the legally applicable rate. Shipping costs are calculated separately before you complete your purchase.
Errors: In the unlikely event of a technical or typographical error regarding the price or stock of an item, Enna will immediately contact the customer to correct the error or issue a full refund of the amount paid.

3. Transaction Security

Customer security is our top priority. Our website is protected by SSL encryption, ensuring that your browsing data is securely encrypted.

All payments are processed through certified payment gateways.
Enna never has access to and never stores your bank card or payment account details.

4. Intellectual Property

All content on this website (texts, logos, hat photographs, brand images, and the overall page design) is the exclusive property of Enna. Reproduction, copying, or use for commercial purposes without our prior written authorization is strictly prohibited.

5. Alternative Dispute Resolution

In the event of a consumer dispute, and in accordance with Portuguese legislation, you may refer the matter to Alternative Dispute Resolution entities for consumer disputes (such as CNIACC) or submit a complaint through the official Electronic Complaints Book.